Refund policy
Refund conditions must be visible before payment.
Refund eligibility depends on account type, product terms, trading status, breach status, payment status, and the rules shown during account setup.
Refund Checklist
| Before payment | Review the selected account, fee, rules, and refund condition on the account confirmation step |
|---|---|
| After account access | Refund eligibility may change after credentials, dashboard access, or trading activity begins |
| Breach status | A breached account may not be eligible for refund unless the account-specific terms say otherwise |
| Payment providers | Processing timelines and chargeback rules may depend on the third-party provider |
| Support | Contact support before payment if the account summary differs from public rules |